valuable information from A to Z
Bedding
- provided
- change of bedding 10,- Euro per person
Bread service
- Baker delivers daily, including Sundays and public holidays
- Order with Isabella or via out APP latest until 5:00 p.m. the day before
- If we have an order from you then we will order the same quantity for the next day if you don't reorder
- Delivery the next morning from 6:00 a.m. in the bread box in the entrance area
Bus
Cancellation conditions
- Next stop Petersbühel (in front of Hotel Edelweiß)
- about 300 m from the house
- free of charge
- goes to the Gnadenalm, Radstadt train station or to the Großeck-Speiereck ski area, which is included in your ski pass
- You can find the timetable in the brochure "Jedem sein Obertauern" Obertauern from A to Z
- After receiving the DEPOSIT, your booking is FIXED and can no longer be cancelled!
Children’s equipment
- Travel cot: 35,- Euro per week
- High chair and baby bath free of charge
Cleaning supplies
- you have to bring your own (basic equipment available)
Cutlery
- provided
- If you have rented several apartments, please distribute cutlery, glasses and crockery to the rooms according to the inventory list. Many thanks for your help
Early Check-In
(earlier arrival)
- possible from 11:00 a.m. (depending on availability maybe earlier)
- 20,- Euro per person
Dishtowels
- provided
Dishes/Glasses
-
If you have rented several apartments, please distribute cutlery, glasses and crockery to the rooms according to the inventory list.
Many thanks for your help
Donations
- We are collecting donations for three different charitable organizations. The donation boxes are located on the ground floor, to the left of the elevator. I would be very grateful if you could spare a donation. You can also donate your plastic elevator pass, which is worth € 2 and the returnabe bottles. At the end of the season, I will double the amount donated by our guests and transfer it to the respective organization.
- Aktion Brücke e.V. – Obdachlosenhilfe
- The Man That Rescues Dogs - TMTRD
- Verein Rollende Engel - Letzte Wünsche
Garage
- Each apartment comes with one parking space in our underground garage. Starting in 2027, the 6-person apartments will have a second parking space in the Gamsleitengarage.
-
In front of the house there are additional parking spaces
for additional vehicles. - Entrance to the underground car park: height: 2.20 metres, width 2.80 metres. This corresponds to: BMW X5 with roof box, VW Bus without roof box
- Starting in 2027, there will be an electric charging station at our three parking lots in the new Gamsleitengarage. Please let us know if you are coming in an electric car so we can reserve a spot for you.
Garbage disposal
-
Separation into paper, plastic & aluminium, glass
and residual waste required - Garbage bins at the "Müllraum" between the entrance and ski locker
- Please take out the garbage before departure
- Feel free to donate your returnable bottles in the trash room on the left. We’ll then divide the deposit among the three donation boxes.
Games
- games to borrow
- on the ground floor in the chest of drawers next to the elevator
Guest Mobility Ticket
- Free use of public transport throughout Salzburg Please inform us BEFORE you arrive by public transport so we can email you your Guest Mobility Ticket. The Salzburg Transport Guest Mobility Ticket - Salzburg Transport Association GmbH
- Das Salzburg Verkehr Guest Mobility Ticket
Hair dryer
- provided
Key card
- locks the house and room door, please hand it back on arrival
- in case of loss we charge 5,- Euro
Kitchen equipment
- Dishes, pans, pots, cutlery coffee maker, kettle, microwave available
- Operating instructions for the compact microwave oven
- You can borrow a toaster from Isabella if required
Late-check-out
- possible until 2:00 p.m. (depending on availability)
- 20,- Euro per person
Legal
Covid-19 regulation!
-
You can rebook or cancel free of charge if:
- our Haus Isabella or Obertauern has been officially closed
- Obertauern, Salzburg Land (not Salzburg Stad) or Austria has
been declared a risk area by your home country
- if the borders are closed and you cannot travel
Lift operation
- 9:00 a.m. to 4:00 p.m
-
When the weather is bad, sometimes not all lifts operate - you can find out what is open on the website www.ski-obertauern.at
under lift operation – lift on/off
Night skiing
- Monday and Thursday 7:00 p.m. to 10:00 p.m. at the Edelweiß lift Illuminated slope
Parking spaces
- free parking at the underground parking
- Each apartment comes with one parking space in the underground garage. Starting in 2027, the 6-person apartments will have a second parking space in the Gamsleitengarage.
- Starting in 2027, there will be an electric charging station at our three parking lots in the new Gamsleitengarage. Please let us know if you are coming in an electric car so we can reserve a spot for you.
Payment Methods
- Cash
- EC-Card
- Visa
- Mastercard
- Bank details Haus Isabella:
-
VOLKSBANK Salzburg / Obertauern
IBAN: AT14 4501 0000 5110 1020
BIC / Swift Code: VBOEATWWSAL
Pets
- are welcome
- Final cleaning 30,- Euro per pet
Pillow
Reading material
- additional pillows & duvets available from Isabella
- we have different types of pillows, please ask Isabella
- books to borrow on the ground floor next to the elevator
Rest periods
- 10:00 p.m. to 7:00 a.m
Safe
- in the wardrobe including instructions for use
Sauna
- Sauna can be used free of charge
- Opening hours 2:00 p.m. to 9:30 p.m
- no registration necessary
- Bathrobe rental fee 5,- Euro per piece at Isabella
- Forgot your flip flops? Ask Isabella
Skis/Boots
-
Please do not enter the room with ski boots
Please do not take skis/boards into the room
Ski boot warmers available in the ski boot room Skis/boards can be stored in the ski room
Ski bus
- goes to the Grosseck-Speiereck ski area in Mauterndorf
- goes to the Gnadenalm or to the train station in Radstadt
- free of charge
- Stop: Petersbühel, 300 m from the house
Ski room
- next to the entrance on the ground floor
- Please do not take skis/boards into the room
Smoking
- ONLY allowed outdoors
Tap water
- Our tap water comes directly from the Alps! You will not find better drinking water quality anywhere!
Tourism tax
- Tourism tax 2,45 Euro per overnight stay and person (persons up to the age of 15 are exempt)
- Tourism tax 3.50 euros per overnight stay and person plus 0.50 euros mobility contribution (persons up to the age of 15 are exempt)
Towels
- provided
- change of towels 4,- Euro per person
Travel insurance
- We recommend taking out travel insurance that will cover a large part of the costs in the event of an interruption and/or cancellation, depending on the insurance conditions.
-
Information could be found here:
European travel insurance (incl. Covid-19 protection) - Hotel cancellation insurance europaeische.at
TV
-
If you do not receive a program on your television, please
press SOURCE on the television remote control -
if you pressed SOURCE please select HDMI, the receiver is
connected to HDMI
WiFi
- free network
- ISABELLA_WLAN
Rate us…
We, the team from Haus Isabella ***, would like to thank our guests and
would like to invite you to rate us on the various portals or give feedback.
Haus Isabella Obertauern
- Family Möller / Schendl
- Brettsteinstraße 4, A-5562 Obertauern
- +43 650 400 40 40
- info@hausisabella.at
GASTFREUND
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